Discover how BoldChat's Small/Medium Business (SMB) Edition delivers unmatched value.

BoldChat SMB offers a complete online communication solution for the Small/Medium business, including BoldChat live chat, BoldMail email management, and BoldCall click-to-call. Deploy quickly and easily to improve your connection with customers.

Includes
BoldChat's highly effective live chat tools are coupled with Enterprise's powerful Automatic Chat Distribution technology to make BoldChat infinitely scalable to sales and support organizations valuing optimization and throughput.
Full-featured, intuitive interface
Safe, secure, instant live chat
Analytics driven invitations
Supervisor dashboard and controls
Customizable chat window branding
 
And more...
BoldCall's powerful click-to-call technology is coupled with Enterprise's powerful Automatic Call Distribution technology to make BoldCall infinitely scalable to sales and support organizations valuing optimization and throughput.
Link Search Campaigns analytics to callers
Track voice-assisted conversions
SmartInvite pro-active call invitations
Co-browse with caller
Low per-minute expense
 
And more...
BoldMail's simple yet effective Email management solution deploys in the Enterprise to streamline incoming sales and support emails. Reduce response time, increase consistency, and please your customers with BoldCall.
Automatic threading and queueing
Configurable Response and Routing Rules
POP3 or SMTP support
Knowledge Base enabled
 
And more...
Benefits

Total Control

BoldChat gives you complete deployment control by embedding all setup options inside our software. Leverage capabilities such as:
Flexible permissions settings
Change chat window without redeploying code
Department segmentation
Multi-site, multi-branding capable
Integrated Knowledge Base

Instant Connections

HTML-based technology means faster, more reliable connections with customers without the need for java or other plugins and downloads, and total browser compatibility. BoldChat provides the HTML - allowing faster deployments without the need for custom development. The BoldChat live chat software interface also includes:
Instant reporting
Immediate data access
Chat, email, and call history stored indefinitely
Searchable chat, email, and call history
Real time dashboards

Security & Scalability

BoldChat is housed in a Tier 1 datacenter with fully redundant architecture. With deployment across 10,000 websites in 72 countries, our infrastructure continues to prove faster and more scalable than our competition. Features include:
SSL Encryption
Guaranteed uptime
Hosted software as a service
Designed for Windows XP and Vista
Unlimited chats
Unlimited agents
BoldChat is phenomenal! Our Agent paid/hour productivity almost doubled immediately - from $4.60 for a phone agent to $10.33 for our Boldchat Agents.
Get started with a 10-day Free Trial of BoldChat SMB. In minutes you can be connecting with customers on your website.