BoldMail Email Management and Optimization Software

Customers have lost confidence that sales or support emails will be answered in a timely manner - if answered at all. Sales and support teams fight to organize email management yet emails routinely disappear into inboxes, spam filters or simply get lost in the shuffle. BoldMail helps you untangle this mess efficiently.

BoldMail is simple. Each incoming email is treated as a work item placed in a shared queue that a team member can take and work to resolution. The operator (and supervisor) can track the email through resolution or throughout the sales process, helping drive business process improvement resulting in more rapid, robust responses to each and every email.

In order to serve the online PC gaming community all over the world, we need an efficient customer support system. BoldChat is user friendly, fast, and with a variety of customizable features, we are able to manage our customer support channels much more easily. We highly recommend businesses to use BoldChat's affordable and reliable services.

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Improve Email Response Time

BoldMail routes emails to a specific queue where operators take ownership and manage to completion. Use features like internal operator discussions to improve information sharing among operators (and/or supervisors,) subject/body routing to group emails and reduce spam, and canned messages to provide consistent, accurate responses to customer inquiries.

Analyze Performance

Detailed reporting provides in-depth analysis of email statistics, individual agent performance, email service level reports, and real time status of email queues. Easily drill down to analyze the details. All emails are stored on BoldMail servers and accessible instantly through search or a quick click on email history.

Deploy Quickly and Easily

BoldMail is a hosted solution which can be deployed in minutes. Your data is stored safely on our servers for the life of your account, with easy access to the data for agents or administrators. This means minimal impact on IT or company infrastructure, and less hurdles to get started. Hosted BoldMail means your email queues are always in sync and agents see updates instantly, no matter where they are located in the world.

To see a demonstration of how BoldMail can improve email performance for your organization, chat with us live or request a phone call and we'll provide you a live demonstration of BoldMail!

BoldMail is available in Enterprise Edition, and includes BoldCall and BoldChat. For $99/user/month you can deploy Enterprise Edition and instantly begin improving your email management, website live chat and voice connections with customers online. If you are paying more for another multi-channel online communications suite, you can improve by switching to BoldChat Enterprise Edition. If you are considering your first deployment, contact us now to find out why 10,000 websites have chosen BoldChat.

BoldMail is available in SMB Edition. This multi-channel online communications suite includes BoldCall, BoldMail and BoldChat for only $79/user/month. SMB Edition provides mission critical software for connecting with website visitors live via chat and voice, and managing email more effectively than ever before. Take advantage of our 10-day free trial and 30-day money-back guarantee to see how BoldChat SMB will improve your connection with customers online.