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BoldChat News 2011

 
 

Bold Software’s BoldChat helped E-Tailers Drive Nearly Half a Million Dollars in Conversions on Cyber Monday

Live Chat Boosts Sales This Holiday Season Wichita, KS, December 8, 2011 — Bold Software, a leading provider of world-class web communication tools, today announced that BoldChat®, its flagship live chat solution, helped clients to generate almost $500,000 in online sales this past Cyber Monday.  BoldChat e-tail customers saw chat volume grow 55% from Cyber [...]
Thu, 08 Dec 2011 21:37:51


Bold Software Unveils New Enhancements in BoldChat Version 7.1

Lower Cost and Improved Ease-of-Use Make for a Highly Functional Live Chat Solution That’s Both Affordable and Simple for Small Businesses Wichita, KS, November 22, 2011 — Bold Software, a leading provider of world-class web communication tools, today announced the general availability of BoldChat® version 7.1.  With new enhancements to the solution, small businesses can [...]
Tue, 22 Nov 2011 22:35:40


Bold Software Releases Second Annual Holiday Readiness Research Report

Year-over-Year Findings Reveal Dramatically Different View of Large E-Tailer Holiday Plans But Demonstrate that Live Chat is Key for Merchants Year-Round Wichita, KS, September 7, 2011 — Bold Software today announced findings from their second annual holiday readiness research, which surveyed more than 600 users representing more than 400 unique companies including more than 250 [...]
Wed, 07 Sep 2011 14:49:52


Bold Software Top Provider in Live Chat/Click-to-Call Category To the Internet Retailer Second 500

Leading eCommerce Publication Cites Company as #1 Choice for Up-And-Coming Online Retailers Wichita, KS, August 3, 2011 — Bold Software, a leading provider of world-class web communication tools, today announced that Internet Retailer has ranked the company as the top vendor in the “Live Chat/Click-to-Call” category for up-and-coming electronic retailers. The accomplishment is based on [...]
Wed, 03 Aug 2011 13:30:16


Bold Software Releases Innovative New Features in BoldCCM and BoldChat Versions 7.0

Integrated Agent Workspace, Managed SMS Functionality, and other New Enhancements Enable Agents to Operate More Efficiently and Effectively Wichita, KS, June 15, 2011 — Bold Software, a leading provider of world-class web communication tools, today announced the general availability of BoldCCM and BoldChat versions 7.0, which empower businesses to maintain control over website communication operations. [...]
Wed, 15 Jun 2011 14:20:26


Bold Software Among Top Three Providers in Live Chat/Click-to-Call Category To the Internet Retailer Top 500

For Second Consecutive Year, Leading eCommerce Publication Cites Bold Software as A Top Choice for the Industry’s Most Prominent Electronic Retailers Wichita, KS, June 14, 2011 — Bold Software, a leading provider of world-class web communication tools, today announced that Internet Retailer has once again ranked the company as one of the top three vendors in [...]
Tue, 14 Jun 2011 15:53:55


Bold Software’s Third Annual Live Chat Effectiveness Research Report Points to UK Growth

The Industry’s Most Extensive Findings Offers Unique Perspective On UK Attitudes Toward Live Chat Technology and Establishes Benchmark for Future Reports Wichita, KS, May 18, 2011 — Bold Software, a leading provider of world-class web communication tools, today announced the third annual release of the industry’s most comprehensive research on the effectiveness of live chat [...]
Wed, 18 May 2011 15:40:24


Bold Software and the e-tailing group Release Third Annual Live Chat Effectiveness Research Report

Report Includes Industry’s Most Extensive Findings on Live Chat Technology, Providing Compelling Customer Experience Insights for E-tailers Wichita, KS, May 12, 2011 — Bold Software, a leading provider of world-class web communication tools, and the e-tailing group, an e-commerce consultancy, today announced the third annual release of the industry’s most comprehensive research on the effectiveness of [...]
Thu, 12 May 2011 14:30:34


Durham Bulls Hit a Home Run with Bold Software’s BoldChat

Live Chat Offering Enables Baseball Team to Sell Season Tickets Online for the First Time Wichita, KS, April 13, 2011 — Bold Software today announced its relationship with minor league baseball team the Durham Bulls. America’s most recognized minor league baseball team, thanks to the film Bull Durham, the Durham Bulls are seeing a significant [...]
Wed, 13 Apr 2011 15:39:36


Bold Software Positions for Future Growth; Promotes Haskell to VP of Marketing

Wichita, KS, March 1, 2011 — Bold Software, a leading provider of world-class web communication tools including live chat software, today announced the promotion of Ross Haskell to Vice President of Marketing. As a member of the executive team, his primary responsibility will be to lead marketing and research efforts for the organization. Bold Software [...]
Tue, 01 Mar 2011 13:00:11


IN THE NEWS- Right Place, Right Time

February 1, 2011 Right Place, Right Time By Allison Enright Read Now
Mon, 28 Feb 2011 23:25:00


Besides Chat’s Ability to Drive High Conversion Rates, Respondents Also Rely on Chat Transcripts to Identify Website Improvements

Wichita, KS, February 14, 2011 — Bold Software, a leading provider of world-class web communication tools including live chat software, today announced the findings from its fourth annual post-holiday research. Bold Software surveyed more than 200 of its customers about their experiences with live chat over the holidays, and 77 percent cited the customer communications [...]
Mon, 14 Feb 2011 18:28:31


Bold Software’s Annual Post-Holiday Customer Research Reveals Live Chat’s Increasing Importance for Achieving Competitive Advantage

Besides Chat’s Ability to Drive High Conversion Rates, Respondents Also Rely on Chat Transcripts to Identify Website Improvements Wichita, KS, February 14, 2011 — Bold Software, a leading provider of world-class web communication tools including live chat software, today announced the findings from its fourth annual post-holiday research. Bold Software surveyed more than 200 of its [...]
Mon, 14 Feb 2011 13:02:46


IN THE NEWS – Software Company to Expand, Then Hire

February 9, 2011 Software Company to Expand, then hire By Jerry Siebenmark Read Now
Wed, 09 Feb 2011 19:44:49


Bold Software and SearchQuest Announce Best Practices for SEO-Friendly Live Chat Implementation

Live Chat Provider and leading International SEO Firm Offer Insights to Help Website Owners Enhance Site Performance and Rank Wichita, KS, February 9, 2011 — Bold Software, a leading provider of world-class web communication tools including live chat software, today alongside one of the UK’s first SEO agencies, SearchQuest, announced a set of best practices around [...]
Wed, 09 Feb 2011 14:32:18


the e-tailing group Releases Research Pointing to Critical Role of Live Chat

“Ante Up: Live Chat a ‘Must Have’ for Retailers” Unveils Retailer Perceptions and Experiences with Live Chat Chicago, IL and Wichita, KS, January 31, 2011 — the e-tailing group, an e-commerce consultancy, today announced findings from their 2011 live chat research. Sponsored by Bold Software, a leading provider of world-class web communication tools including live chat [...]
Mon, 31 Jan 2011 13:00:04


Bold Software Wraps 2010 with Greater Than 30% Top-line Growth

25% Customer Count Increase, New Hires and Product Innovations Position Bold Software for a Strong 2011 Wichita, KS, January 18, 2011 — Bold Software, a leading provider of world-class web communication tools including live chat software, looks back on 2010 as a year of growth and evolution for the company. “We are pleased with the market’s receptivity [...]
Tue, 18 Jan 2011 13:00:56


IN THE NEWS- Chain Store Age

January 05, 2011 From holiday returns to hand-held upsells: How live chat drives loyalty and conversions after the holidays By Steve Castro-Miller, president and CEO of Bold Software Read Now
Wed, 05 Jan 2011 20:26:36



 
 
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