If your operators routinely handle two or more simultaneous chats, or have chats waiting in queue, Premier will optimize productivity by distributing chats according to availability and skill set.

• Customizable automatic distribution engine
• Simple, easy agent interface
• Productivity Reports

BoldChat is hosted in a SAS-70 Tier 1 datacenter with a fully redundant architecture so your data is secure and always available. Features include:

• SSL Encryption & Guaranteed Uptime
• Supervisor Permission Control
• Unlimited Chats, Agents, Departments
• Professional Services

HTML-based technology means faster, more reliable connections with your customers. No need for plug-ins, no java, no customer downloads and no browser incompatibility. The BoldChat software includes:

• Salesforce Integration module
• Active Co-Browsing w/Form Filling
• Rules driven proactive chat
• Robust reporting