"Survey of More Than 250 Online Shoppers
Points to Simple Ways for E-tailers to
Increase Sales Conversions"
03/11/2010
Bold Software’s BoldCCM Receives Product of the Year Award from Customer Interaction Solutions Magazine
Integrated Website Communications Suite Recognized for Exceptional Innovation
Wichita, KS, March 11, 2010 — Bold Software announced that its BoldCCM Customer Communication Suite of products was awarded the 2009 Product of the Year Award from Technology Marketing Corporation’s (TMC™) Customer Interaction Solutions magazine, the leading publication covering CMR, call centers and teleservices since 1982.
“I am pleased [...]
Bold Software Customers Cite Live Chat Software as a Mission-critical Website Tool
Survey Respondents Point to the Impact of Live Chat on Website Conversions
Wichita, KS and Orlando, FL, February 15, 2010 — Bold Software today announced findings from its third annual customer survey, with an expanded sample size and additional questions that provide compelling insight into the benefits of live chat to website owners. Results of the [...]
Bold Software Announces an Enhanced Version of BoldChat® Basic, a Powerful Live Chat Product Designed for Small Businesses
Small e-Businesses Benefit from a Powerful Set of Live Chat Features, Including Proactive Chat Invites, Reporting Capabilities and Benchmarking
Wichita, KS, November 19, 2009 — Bold Software today announced new enhancements to BoldChat Basic, a live chat offering designed with small businesses in mind. New features of the product include the ability to send proactive invitations, [...]
Bold Software’s Live Chat Benchmark Report Shows Live Chat’s Impact on Customer Satisfaction
Findings Include Key Benchmarks That Keep Customers Coming Back
Wichita, KS, November 11, 2009 - Bold Software today followed up its recent release of the industry’s most comprehensive live chat benchmark report, by providing specifics related to live chat’s role in customer service. The report includes specific benchmarks that allow organizations to gauge the impact of [...]
Bold Software’s Live Chat Benchmark Report Shows Link Between Live Chat and Conversions
Findings Include Key Benchmarks That E-tailers Should Monitor During Holidays
Wichita, KS, November 5, 2009 - After recently releasing the industry’s most comprehensive live chat benchmark report, Bold Software today offered greater insight into the impact that live chat software has on online sales conversions. The report includes specific benchmarks that allow organizations to gauge the [...]
Bold Software Releases Industry’s First Live Chat Benchmark Report
Culled from Tens of Millions of Chat Records, Findings Offer Statistically Valid Live Chat Road Map
Wichita, KS, October 28, 2009 A- Bold Software, makers of BoldChat, today announced the release of “Live Chat Performance Benchmarks,” a comprehensive report based on data from one of the largest live chat communities in existence (full report at: www.boldccm.com/Live_Chat_Performance_Benchmarks?mc=pr). [...]
Registrar Corp Leverages BoldChat Premier to Assist Companies with FDA Compliance
Operators Provide Highly Technical Sales & Support via Live Chat 24/7
Wichita, KS, October 12, 2009 - Bold Software today announced their ongoing relationship with Registrar Corp, who uses Bold Software’s BoldChat Premier to help companies comply with U.S. Food and Drug Administration regulations. Live chat operators are available 24 hours a day, seven days a [...]
e.l.f. Selects Bold Software’s BoldChat
eyes lips face Leverages Live Chat to Ensure Personal Touch for Makeup Purchases
Wichita, KS, August 31, 2009 - Bold Software today announced that e.l.f., a celebrated cosmetics manufacturer and innovative etailer, has selected Bold Software’s BoldChat live chat offering to enhance the high-touch online shopping experience at its website. In addition to using live chat [...]
Bold Software’s Live Chat Integration Module Now Live On Force.com AppExchange from Salesforce.com
Salesforce.com customers can now use Bold Software’s Live Chat within Salesforce CRM to help larger scale retailers increase sales and improve online support
Wichita, KS, June 22, 2009 — Bold Software (formerly Bravestorm) today announced that its integration module for Salesforce CRM is now live on the Force.com AppExchange. Built using the Force.com platform, the module [...]
Bold Software Debuts BoldChat Premier Live Chat Software at Internet Retailer Conference and Exhibition
BoldChat Premier Provides E-Tailers with an Enterprise-class, Hosted Live Chat Software Solution that Scales with their Growth
Wichita, KS, June 17, 2009 — Bold Software (formerly Bravestorm) today announced the availability of BoldChat Premier, a hosted, enterprise-class live chat software solution that helps businesses improve online support and increase sales conversions. BoldChat Premier delivers a robust [...]
Bold Software Extends Presence in Enterprise Market with Launch of BoldCCM
Consolidated Solutions Provide E-Tailers with a Suite of Website Communication Tools, Including Live Chat & Remote Control
Wichita, KS, June 16, 2009 — Bold Software (formerly Bravestorm) today announced the availability of BoldCCM Customer Communication Management suites, designed to help larger scale retailers increase sales and improve online support. BoldCCM combines live chat, click-to-call, email management, [...]
MarineParents.com Uses BoldChat’s Live Chat Software to Help Military Families Connect and Share on Memorial Day and Throughout the Year
BoldChat Live Chat Software is a Critical Piece of Organization’s Online Support Services
WICHITA, Kans., May 18, 2009 – Since 2003, MarineParents.com (www.MarineParents.com) has provided Marines and their families with a central place to connect and share information online. When founder Tracy Della Vechia needed to find an online communications tool that would allow her staff [...]
BoldChat Upgrade Enhances Customization, Security, and Chat Invitation Engine
Chat Button Customization Options, New Invitation Rules, and Numeric String Masking Make Latest Version Even More Appealing to Online Retailers
WICHITA, Kans., April 21, 2009 – Bravestorm, makers of BoldChat, (www.boldchat.com) a leading solution for live chat, e-mail management and click-to-call functionality, today announced its newest release, BoldChat v5.5, which features several customization, security, and proactive [...]
BoldChat Uncovers Consumer-Driven Best Practices to Enhance Live Chat Effectiveness
Survey of More Than 250 Online Shoppers Points to Simple Ways for E-tailers to Increase Sales Conversions
Wichita, KS, April 2, 2009 – After conducting the industry’s most comprehensive survey on the effectiveness of live chat technology, Bravestorm, makers of BoldChat, today announced a set of best practices for e-tailers to help enhance live chat effectiveness.
In [...]
BoldChat Releases Industry’s Most Comprehensive Report on Live Chat Effectiveness
Primary Research With More Than 250 Online Shoppers Draws Five Important Conclusions for E-tailers
Wichita, KS, March 23, 2009 – Bold Software, the developers of BoldChat (www.boldchat.com), today announced the release of a report detailing the industry’s most comprehensive research on the effectiveness of live chat technology, which draws a direct correlation between live chat [...]
BoldChat Customers Cite Live Chat Technology as Critical to their Business in Challenging Business Environment
Customers See Direct Impact of Live Chat on Converting Leads to Sales
WICHITA, KS – March 11, 2009 - Bravestorm, the developers of BoldChat (www.boldchat.com), a leading solution for live chat, e-mail management and click-to-call functionality, today announced results of a recent customer survey that showed 78 percent of respondents found live chat was critical to [...]
BoldChat Receives Four-Star Rating in Independent Review
Practical eCommerce Touts BoldChat as “Powerful and Responsive Solution” for Online Retailers Aiming to Boost Sales
WICHITA, Kans., January 20, 2009 - Bravestorm, the developers of BoldChat, (www.boldchat.com) a leading solution for live chat, e-mail management and click-to-call functionality, today announced that its software received high marks in a recent product review by Practical eCommerce magazine. [...]
Makers of BoldChat Announce Integration with Salesforce CRM
Free application enables seamless lead capturing and contact follow-up
SAN FRANCISCO, Calif., October 2, 2008 - Bravestorm, the developers of BoldChat, (www.boldchat.com) a leading solution for live chat, e-mail management and click-to-call functionality, today announced private availability of its BoldChat module for Salesforce CRM.
“Salesforce.com customers will be able to consolidate contacts for both sales and support [...]
Makers of BoldChat Comment on Live Chat Study
Live Chat Comparison examines six providers
WICHITA, Kans., October 1, 2008 - Bravestorm, the developers of BoldChat, (www.boldchat.com) a leading solution for live chat, e-mail management and click-to-call functionality, today announced the availability of its recently commissioned “Live Chat Market Overview” available at www.livechatcomparison.com. The study, conducted by veteran market analyst and former Gartner Vice President [...]
Latest BoldChat Upgrade Boosts Productivity, Offers “Go Mobile” Click-to-Call Feature for Workforces on the Move
Leading e-Support Solution for Enterprise and SMB Users Adds Convenience of New Reporting Templates and Auto-Logout
WICHITA, Kans., September 10, 2008 - Bravestorm, the developers of BoldChat, (www.boldchat.com) a leading solution for live chat, e-mail management and click-to-call functionality, today announced its newest release, featuring a number of productivity enhancements for today’s sales and service operations. [...]
Developers of BoldChat Kick off Free Webinar Series Delving into Latest Live Chat, Email Management and Other Best Practices
First Session to Focus on Turning E-mail Management into Powerful Sales & Customer Service Differentiator
WICHITA, Kans., August 22, 2008 - Bravestorm, the developers of BoldChat, (www.boldchat.com) and a leading provider of live chat, e-mail management and click-to-call software, announced it is launching a free webinar series designed to arm customer care and sales professionals with [...] |
BoldChat Basic
Low cost but powerful live chat with fully customizable chat windows and buttons. BoldChat Basic is perfect for smaller live chat deployments. BoldChat deploys in minutes and provides a scalable method of connecting with customers in real-time.
BoldChat Pro
A robust live chat solution available at an unparalleled price, BoldChat Pro includes critical functionality for both support and sales focused deployments.
BoldChat Premier
The most complete live chat solution available and priced to deliver immediate ROI. BoldChat Premier includes functionality required by businesses that are serious about a world-class live chat operation.
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