BoldChat Features

Features

The Right Solution

No matter what kind of website, there's a BoldChat product that's a perfect fit. When you've found the one that's right for you:

BoldChat Features List	Basic	Pro	Premier
Customizable Chat Buttons and Windows
Chat invitations
Push pages, spell checking, & typing indicator
Searchable canned messages
Website visitor monitoring (incuding GEO-IP) in real-time
Reporting
128 bit SSL encryption
Post Chat Satisfaction Survey and transcript email
Passive Auto-Browsing
iPhone access
Active Co-Browsing with agent controls (navigation/highlight/form filling)
Reporting Engine & Scheduler
Skill and department-based chat routing
Proactive chat invitations driven by intelligent rules engine
Search engine and keyword reporting
Administrative controls over operator interfaces
Automatic Chat Distribution and Queuing
Salesforce® Integration Module
Agent Productivity and ACD Reporting
Service Level Analysis (SLA Reports)