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Professional Services with BoldChat is focused on enhancing the return on your live chat or multi-channel initiative. Chat with us to be put in touch with a Professional Services team member who can help you achieve your organizational goals in a fast, cost efficient manner. We offer Fixed Scope Packages for new and for existing BoldChat customers.

BoldChat Quick Start Chat Package

Perfect for

New BoldChat customers, interested in chat only, and focused on getting chat up and running as quickly and effectively.

Includes

  • Configuration of up to 2 permission groups
  • Configuration of proactive chat, up to 1 invite rule set
  • Configuration of up to 1 conversion tracking rule set
  • Configuration of up to 1 chat window and up to 1 chat button – (Design aspects provided by customer)
  • One training session for a group of administrators and one for agents (2 total)

BoldChat Express Package

Perfect for

New BoldChat customers, interested in a chat-only implementation, larger emphasis on chat distribution, departments and permission groups.

Includes

  • Configuration of up to 3 permission groups
  • Setup of automated chat distribution (ACD)
  • Routing of up to 3 departments/queues
  • Configuration of proactive chat, up to 1 invite rule set
  • Configuration of up to 1 conversion tracking rule set
  • Configuration of up to 2 chat windows and up to 2 chat buttons – (Design aspects provided by customer)
  • One training session for a group of administrators and one for supervisors and agents (2 total)
  • Configuration of 1 monthly management report

BoldChat Customer Care Package

Perfect for

New BoldChat customers in multi-channel environments.

Includes

  • Configuration of up to 5 permission groups
  • Setup automated chat, email, and Twitter distribution
  • Routing of up to 5 departments/queues
  • Configuration of proactive chat, up to 2 invite rule sets
  • Configuration of up to 2 conversion tracking rule sets
  • Configuration of up to 4 chat windows and up to 4 chat buttons – (Design aspects provided by customer)
  • Two training sessions each for a group of administrators and supervisors/agents (4 total)
  • Configuration of 3 monthly management reports

BoldChat Optimization, 1 month

Perfect for

This optimization package is a ‘Tune Up‘ to get more value out of an existing BoldChat implementation. It will include a baseline review of:
  • Visitors’ time on site/page
  • Invitations sent/accepted/declined/ignored
  • Total chats initiated/ignored/answered/unanswered
  • Average speed to answer, average chat time, average message count, and average response time
  • Results of the pre-chat and post-chat survey

Optimization can include

  • Configuration or optimization of proactive chat, up to 3 invite rule sets
  • Configuration or optimization of up to 2 conversion tracking rule sets to achieve defined goals
  • Configuration of up to 2 chat windows, up to 2 static chat buttons and 1 floating button
  • Optimization of up to 20 canned messages for more personalized and effective responses
  • One session to train administrators, supervisors, and/or agents on best practices to improve overall chat/visitor experience
  • Four weekly management reports

BoldChat Optimization, 12 months

Perfect for

Current BoldChat customers who need a year’s worth of BoldChat Optimization.
This optimization package not only tunes up your implementation, but also acts as a ‘Service Plan‘. You’ll receive the same deliverables as the 1 month optimization, but on a monthly basis, throughout the year. We’ll deliver:
  • Monthly chat summary reports
  • Annual performance report and review
  • Facilitation of BoldChat focused business development discussions
  • Quarterly Chat Optimizations based on reports/goals
If your needs don’t match the fixed scope packages we currently offer, our Professional Services team offers custom engagements. To find out more about Professional Services, contact your sales representative or account manager. If you don’t have a sales representative, contact LogMeIn’s BoldChat office at 866-753-9933 or 316-462-7190.
 
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Ask Questions
Schedule a Demo
Professional Services
 
 
Start a live chat with a product
expert to get your answers.
See BoldChat in action,
click below to schedule a demo.
Enhance the return on your live
chat or multi-channel initiative.
 
 
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