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  MAJOR FUNCTIONS
  Deploy across unlimited domains
  Chat
  Passive browsing sharing
  Reporting engine & scheduler
  Web-based Chat Reporting
  Active browser sharing w/ form fill
  SMS Management
  Email Management
  Twitter Management
  Integrated Workspace
  Supervisor Dashboard
         
  MOBILE FEATURES
  iPhone App
  Mobile-Aware Chat Windows
  Mobile-Proactive Invitations
         
  INDIVIDUAL FEATURES
  Floating chat button
  Customizable buttons and windows
  Manual proactive chat invitations
  Insert image, spell checking, & typing indicator
  Searchable canned messages
  Real time visitor monitoring
  Real time visitor history
  Basic summary reporting
  Post chat survey, email transcript, offline email form
  Customizable agent alerts
  Sale Recovery™ technology
  Automatic time-on-site invitation
  Proactive invitation rules engine
  Skill routing
  Data Obfuscation
  Rescue Integration
  Adaptive Messaging™
  Automatic chat distribution/load balancing
  Advanced agent reporting
  Salesforce® integration module
  My Canned Messages
  Single SIgn-On Support
 
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Whitepapers
Product Overview
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