We consider customer data to be property of the customer with which we have been entrusted. This requires a robust and available infrastructure so that we can protect each element of data with a high level of security. The BoldChat infrastructure and security envelope were designed with that in mind. This datasheet takes an in-depth look at all aspects of our security compliance, including: computer-related security, physical security, technical controls, and usage criteria.
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BoldChat Features & Pricing: An overview of our concurrent licensing model and a quick look at costs per agent for each of our product editions. Preview Datasheet
BoldChat Reports: All editions of BoldChat contain reports to help you analyze and interpret the data associated with live website engagements. This datasheet contains a list of all reports for each edition. Preview Datasheet
BoldChat Email Management: Easily a customer favorite feature. An integrated component in BoldChat Enterprise. Preview Datasheet
BoldChat for Twitter Management: Our fully integrated Twitter management tool, contained in our Enterprise edition, gives your agents an opportunity to manage conversations without disrupting workflow. Read more about how the BoldChat solution makes a difference. Preview Datasheet
Salesforce® Integration: The most robust live chat integration available today. Preview Datasheet
BoldChat Click-to-Call: An integrated component in BoldChat Enterprise. Preview Datasheet
BoldChat Premier Overview: This robust offering is great for larger implementations. Preview Datasheet
BoldChat Enterprise Overview: Learn about our most robust and fully featured offering. Preview Datasheet
BoldChat Infrastructure Security: An introduction to our communication infrastructure and Tier-1 hosting provider. Preview Datasheet
5 Live Chat Implementation Best Practices: Just getting started with live chat? Make sure you've considered these 5 things. Preview Datasheet
BoldChat Professional Services: An overview of the optional professional services available. Preview Datasheet
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