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BoldChat Email Management

The statistics don’t lie — most organizations are abysmal at responding to email inquiries. In both support and sales situations, companies are doing a terrible job keeping up with the volume. In fact, it’s volume that may be causing the problem:

In 2010, over 294 billion email messages were sent every day. That’s 2.8 million messages per second.

A recent study conducted by Internet Retailer Magazine revealed that 73% of web merchants receive at least 50 support emails every day. Nearly a quarter of companies reported receiving more than 200 inquiries daily.


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NEW! BoldChat for Mobile:  Mobile users act differently. Visitors to a mobile commerce site likely spend less time overall on the site in one sitting, but are more frequent repeat visitors.
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BoldChat Features & Pricing:  BoldChat Features: An overview of our product offerings from Basic to Enterprise. Find out which edition is right for your website.
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BoldChat Reports:  All editions of BoldChat contain reports to help you analyze and interpret the data associated with live website engagements. This datasheet contains a list of all reports for each edition.
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BoldChat Email Management:  Easily a customer favorite feature. An integrated component in BoldChat Enterprise.
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BoldChat for Twitter Management:  Our fully integrated Twitter management tool, contained in our Enterprise edition, gives your agents an opportunity to manage conversations without disrupting workflow. Read more about how the BoldChat solution makes a difference.
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Rescue Integration:  BoldChat's integration with LogMeIn Rescue allows helpdesk and customer service agents to seamlessly transition from a chat to a remote support session.
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Salesforce® Integration:  The most robust live chat integration available today.
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BoldChat Premier Overview:  This robust offering is great for larger implementations.
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BoldChat Enterprise Overview:  Learn about our most robust and fully featured offering.
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5 Live Chat Implementation Best Practices:  Just getting started with live chat? Make sure you've considered these 5 things.
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BoldChat Professional Services:  An overview of the optional professional services available.
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