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Appliance Zone
For some companies, the tough economy offers a big opportunity. Consumers these days are trying to get more for their dollar, and they’re more likely to go online to find the lowest price with the best service possible. Under these conditions, the online appliance parts company is thriving. The family-owned business helps thousands of customers every day, selling an increasing number of items. is currently adding about 100 parts each day and will soon offer 1.5 million products worldwide. It’s grown to be the fourth largest online appliance parts company in the U.S., with yearly sales at more than $10 million. But growing from a basement to an international business so fast comes with some big challenges.


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Abt Electronics:  Abt Electronics is the nation’s largest single store consumer electronics retailer, selling more than 12,000 individual products. Its growing online business – a member of the elite Internet Retailer Top 500, needed a fast and effective way to address customer sales and support questions.
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Appliance Zone: is the fourth largest online appliance parts company in the country. With more than 15,000 customers a day, the company needed an online communications solution to meet rapidly increasing demand.
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Blue Soda Promo:  Blue Soda Promo is a promotional products company that carries more than 800,000 high quality products and prides itself on “ridiculously good customer service.” In a crowded market, with an estimated 24,000 competitors, Blue Soda Promo wanted to further differentiate itself with its service by offering live chat. It selected LogMeIn's BoldChat in 2008 to enable customers and prospects to immediately get the help they need. Since implementing BoldChat, Blue Soda Promo has been able to positively impact customer satisfaction and propel sales for the company.
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Dreams Retail:  Dreams Retail, an Internet Retailer Top 500 company, sells more than 100,000 sports licensed items for more than 6,000 teams and players. As the company experienced explosive growth across its nearly 50 e-commerce sites, they looked for a way to offer their sport fan customers a more satisfying shopping experience and to fend off increasing competition.
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Exent Technologies:  As the world’s leading games on demand company, Exent works with companies like Verizon, Turner Broadcasting, Comcast, CBS/Showtime and Virgin Media to help them service their customers. Given the immediate nature of on-demand gaming, it’s no surprise that Exent has a client base that requires instant support and exceptional service.
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iS3:  iS3, creator of the award winning anti-spyware technology STOPzilla, ANTIfraud and other solutions, needed a more nimble and efficient way to support prospects and customers. Switching to BoldChat from a market leading competitor, iS3 streamlined its customer services, reduced response time and increased productivity – all at a more than 70% savings in the first year alone.
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Miyachi Unitek Corporation:  Miyachi Unitek is a leading manufacturer of equipment and systems for resistance welding, laser welding, laser marking, laser cutting, and hot bar reflow soldering and bonding. The company provides products to a wide range of markets, including the medical device, battery, electric vehicle, and solar industries, as well as the global electronics, automotive, and general industrial markets.
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The North Face:  An outdoor product company specializing in clothing and equipment, The North Face has been creating innovative designs that push new technologies and inspire for more than 40 years. The customer is at the heart of everything The North Face does, so when the customer service team was given the responsibility of implementing live chat, their goal was to establish an online communication channel that would truly enhance the website experience for visitors. With this in mind, The North Face customer service team tested several live chat providers, putting them through a rigorous process that included information gathering and multiple demos with a team of 12 customer service representatives.
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SalesNexus and SendThisFile:  Managing email inquiries is a problem many companies simply don’t realize they have. An inability to manage inbound emails causes organizations to miss sales opportunities and deliver poor service to existing customers. BoldChat customers effectively utilizing Email Management are able to simply and effectively route emails into the correct workflow. This document illustrates two typical case studies of customers who use Email Management in their daily operations.
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Vornado:  The Vornado company is a legend in their industry as the 'Leader in Air Flow Technology.” Consumer interaction is important to the Vornado brand, so including chat on their website, where consumers can have not just a quick dialogue with a Vornado product specialist, but a live conversation, was a necessity. Using BoldChat Enterprise gave Vornado the opportunity to meet this communication need and to solve an increasing email management need too.
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Whiteflash:  Whiteflash is an eCommerce diamond jeweler specializing in A CUT ABOVE® ideal cut diamonds. Widely viewed as the diamond experts and worn by celebrities such as P. Diddy, Jay-Z, Lindsay Lohan, Jessica Alba and Oprah Winfrey, the Whiteflash brand is synonymous with fire, brilliance, and beauty. When Whiteflash began looking at live chat providers, they had a live chat solution in place that was not meeting the company's needs. The company chose BoldChat for three primary reasons...
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