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Why BoldChat Live Chat?
Because we know that your success is about more than our software.

Whether you're at the beginning of your search for a live chat software provider or if you're already very knowledgeable about the options available, you're bound at some point to ask yourself a fundamental question - "What's the difference between all these live chat companies and what does that mean for my business?"

The fact is: you won't find much product differentiation out there - we all provide essentially the same thing. Anybody that tells you they have technical superiority in the live chat software space, isn't focused on the factors that can truly drive business results for customers. Does that mean our technology isn't top-notch or innovative? No, it simply means that the differences that will ultimately matter to your business don't fall under that heading. Here are 5 that do:

5 Ways BoldChat is Different
  1. Customer Commitment   Live Chat Fan 
  We hear time and again from customers that our support is personal, fast, and effective. For two years in a row, 96% of customers say the support we provide is good or excellent.  
  2. Research  
  Nobody invests more money in understanding how to optimize live chat. Our research has led to product improvements, documented best practices, and a profile of the shopper who prefers live chat above all.  
  3. eCommerce Expertise
  We serve 24 of the Internet Retailer Top 500 and 85 of the Second 500 making us the #2 provider amongst the 1,000 largest ecommerce sites.

  4. Focus on the Live Chat Agent
  We know that the success of a live chat session has more to do with the agent than with the software they use. This philosophy impacts our product roadmap, directing us to focus on features and updates that make agents more efficient.

  5. Value
  For the money, we believe we have the most robust, scalable, and flexible solution on the market today.
*To download an expanded version of these "5 Ways BoldChat is Different", visit the Resource center.
What our customers are saying...
"This is an amazing tool backed by an amazing support staff."
- happy customer

"In my mind, BoldChat paid for itself in one day. The response was excellent."
- cosmetics e-tailer

"Each time I have contacted BoldChat's support, the interaction has been extremely professional and productive."
- happy customer

"We recently took down our 800# and stopped taking calls altogether. Because chat is a more efficient way to help customers, the strategy saves us money which we pass on in the form of lower prices."
- appliance e-tailer



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