Leading Live Chat Software

Live Chat Feature Focus

Live Chat Proactive Invitations

The New Look of Live Chat – Five Changes to BoldChat.com:

1. Inclusion of BoldCCM products. Our integrated communication suites, sold under the BoldCCM brand name (CCM = Customer Communication Management), used to reside on their own domain. As more customers have discovered the power of our email management capabilities and requests for click-to-call technology continue to rise, we decided to include these two offerings side by side with the chat-only BoldChat brand.
    
2. New support pages. The support section is entirely new and includes both a public facing support page and an extended support portal for existing customers (login required). Both options include video tutorials, a FAQ, contact information, upcoming webinars, and other help documentation.
    
3. Easier access to most requested collateral. Bold Software has invested heavily in documenting its vast live chat expertise through whitepapers, datasheets, case studies, and buyer's guides. These materials, in addition to our extensive primary research reports on live chat's effectiveness appear prominently throughout the new site in appropriate sidebar locations. All documents are available for free, though some require a valid non-free email address. "Non-Free" simply means an email from a domain other than those widely available for free (like Yahoo and Gmail).
    
4. Simple navigation. The entire site's main navigation is now exposed at the left. We eliminated all fly-out menus and drop downs in favor of a simple list of the site's pages. Header and footer navigations are included as well for destinations that are less product and feature centric. A cookie crumb trail is provided to help visitors orient themselves as they surf the site.
    
5. Expanded live chat features section. Business owners looking for a live chat solution have grown increasingly sophisticated, wanting detailed information about features and functionality. The new site includes nearly twice the content of the previous site and makes heavier use of graphical images in order to illustrate how BoldChat and BoldCCM work.