Live Chat Packages:

Our most robust chat offering with automatic chat distribution, active co-browsing, proactive invites, and Salesforce® integration. More...

An excellent value in live chat software. Real-time visitor monitoring, pro-active chat, and unlimited customization - Installs in minutes. More...

It is so easy to get started to create a more personal connection with your website visitors through live chat before your competition does. More...

Free Holiday Chat Buttons

November 1, 2009

It’s hard to believe that we’re this close to the holiday shopping season already, but we are. All this talk of Black Fridays, Cyber Mondays, and selling, selling, and more selling has made us reflect on the true meaning of the season. In the spirit of giving then, Bold Software humbly makes available these chat button images in the hopes that internet storefronts the world over will have that special glow that only comes once a year. If you’re a Bold Software customer, instructions for using the buttons immediately follow.

Static Buttons (13 available)

Read the rest of this entry »

Breaking News

11/19/2009
Bold Software Announces an Enhanced Version of BoldChat® Basic, a Powerful Live Chat Product Designed for Small Businesses

11/11/2009
Bold Software’s Live Chat Benchmark Report Shows Live Chat’s Impact on Customer Satisfaction

11/5/2009
Bold Software’s Live Chat Benchmark Report Shows Link Between Live Chat and Conversions

10/28/2009
Bold Software Releases Industry’s First Live Chat Benchmark Report

10/12/2009
Registrar Corp Leverages BoldChat Premier to Assist Companies with FDA Compliance

BoldChat® is proven to impact your business by increasing sales and lowering costs. Seventy-three percent (73%) of our customers feel that the presence of live chat on their websites provides them a competitive advantage in their markets.

This data is fully supported by our own live chat research. In the recently published, "Effectiveness of Live Chat Technology" report, nearly 60% of regular internet shoppers said that if a website had a live chat option, it would positively influence their decision to buy. More important is that of those who'd engaged in a live chat with a retailer, 72% of them indicated that the technology influenced their likelihood to purchase.

These consumer figures are again backed up by successful internet retailers who are using live chat software. Nearly half of our customers are able to "same-session-convert" 20% of chatters into buyers. A fifth of our customers convert chatters at higher than 40%. Given the overall website conversion rate of most websites, it is clear that live engagement works.

Just starting your search for a live chat provider? We invite you to download our live chat buyer's guide which is full of practical advice to help you on your search. If you'd like more information, including datasheets, whitepapers, case studies, and other collateral materials, please engage us in a live chat. Our agents will be happy to provide these materials.

Click here to engage in a live chat now.

If you're an enterprise customer looking for an integrated solution for chat, email management, active co-browsing, and click-to-call, please consider Bold Software's BoldCCM.